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Terms of Service

Last updated: 2024-01-15

Agreement to Terms

By accessing or using the website and services of Pristine Pest ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use our website or services.

These Terms apply to all visitors, users, and customers of our website at pestcontrolscarsdale.com and all pest control, wildlife management, and related services we provide.

Services Provided

Pristine Pest provides professional pest control and pest management services, including but not limited to:

  • Residential and commercial pest control
  • SMART digital pest monitoring
  • Termite inspection and treatment
  • Tick and mosquito management (LymeShield)
  • Wildlife control and exclusion
  • Home shield exclusion services
  • Bed bug detection and treatment
  • Real estate pest inspections (WDI reports)

All services are performed by licensed, certified technicians in compliance with applicable New York State regulations and EPA guidelines.

Service Agreements and Scheduling

Specific service terms, pricing, and schedules will be outlined in a separate service agreement provided before any work begins. By scheduling a service, you authorize our technicians to access the specified property to perform the agreed-upon pest control services.

You agree to:

  • Provide accurate property and contact information
  • Ensure safe access to the service area
  • Follow all pre-service and post-service instructions provided by our technicians
  • Notify us of any hazardous conditions, pets, or special considerations at the property
  • Be present or arrange access for scheduled appointments

Cancellations and Rescheduling

We understand that schedules change. We request at least 24 hours notice for cancellations or rescheduling. Repeated no-shows or last-minute cancellations may result in a cancellation fee as outlined in your service agreement.

Pricing and Payment

Service pricing is provided through estimates or quotes and confirmed in writing before service begins. Payment terms are outlined in your service agreement. We accept cash, credit cards, and checks.

Prices are subject to change based on the scope of work required. If additional services are needed beyond the original quote, we will notify you and obtain approval before proceeding.

Warranties and Guarantees

Pristine Pest stands behind the quality of our work. Specific warranty terms vary by service type and are detailed in your service agreement. Our general policies include:

  • Satisfaction guarantee: If pests return between scheduled treatments, we will return at no additional charge
  • Re-treatment policy: Active service plan members are covered for re-treatments of covered pests
  • Inspection accuracy: Real estate pest inspection (WDI) reports reflect conditions observed at the time of inspection

Warranties do not cover pest activity resulting from new construction, structural changes, or failure to follow technician recommendations for structural repairs or sanitation improvements.

Limitation of Liability

To the fullest extent permitted by law, Pristine Pest shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to our services. Our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

Pristine Pest is not responsible for pre-existing structural damage, cosmetic imperfections, or conditions that existed before our service. Pest control treatments are designed to manage and reduce pest populations; complete elimination of all pests from an environment may not be achievable in every circumstance.

Intellectual Property

All content on this website, including text, images, logos, graphics, and design elements, is the property of Pristine Pest and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content on this website without our prior written consent.

Website Use

When using our website, you agree not to:

  • Use the website for any unlawful purpose or in violation of any applicable laws
  • Attempt to gain unauthorized access to any portion of the website or its systems
  • Interfere with the proper functioning of the website
  • Upload or transmit any malicious code, viruses, or harmful data
  • Use automated tools to scrape, crawl, or extract data from the website
  • Impersonate any person or entity

Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for your convenience and do not signify our endorsement. We are not responsible for the content, accuracy, or practices of any third-party websites.

Indemnification

You agree to indemnify, defend, and hold harmless Pristine Pest, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of our website or services, your violation of these Terms, or your violation of any rights of a third party.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any disputes arising from these Terms or our services shall be resolved in the courts located in Westchester County, New York.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms.

Contact Us

If you have any questions about these Terms of Service, please contact us: